Welcome to HomePro

It's great to have you onboard, now let's get your membership active! To start, please go through the outstanding tasks below

There's only one step left to get your membership active, and helping you; get more sales, cut your costs and grow your profits, and that's to complete your vetting.

To help you get started, you can use the available templates, or upload your own documents for each of the documents listed below.
The documents listed below have been submitted, and are currently with vetting for processing.

You'll be notified as soon as any documents are approved or declined.

Any approved document will move into the completed tab, and declined documents will move back over to the Outstanding tab.
All of the documents listed below have been submitted and approved by your vetting manager.

Hi , you can download your policy documents below.

Access your HomePro perks

Insurance Backed Guarantee FAQs
Some of my details on my policy document are incorrect, what should I do?
Give us a call on 0800 131 0123 or drop us an email, we’ll be able to amend your policy and, after 24 hours, the updated copy will be available for you to download from your portal.
There’s a problem with my installation - now what?
If the installer is still trading, they would be your first point of contact but if you’re not sure or want to check, give us a call, we’re happy to help.
I’m selling my house, is my policy transferrable?
The Insurance Backed Guarantee underwrites the installing contractors written guarantee, so if the installing contractors own written guarantee is transferrable, so is the Insurance Backed Guarantee. For more information about transferring policy, check out your policy terms and conditions.

Ask another question
Your Policy Documents…
Below are your Insurance Backed Guarantee Policy documents available to activate or download

Most popular perks...

How Much Is An IBG


Company Rating

Tell Customers How Great You Are Using Your Verified Tag

A recent study concluded: Using trusted, independant logos increases sales by 32%

Display the Verified Tag and Information on your website to promote your business.
Download our user guide.

Select a verified tag below, and the display position you want the tag appear on the screen

Display position


Select the information options you want on your verified tag, use the toggle button's to preview how your tag will look when clicked on

Show Membership ID
Display Number Of Reviews
Display Vetting Procedure
Display Rating Stars
Display Rating Text
Display TrustMark Membership
Disable Popup Info
Stretch To Container


To install your verified tag, copy the code below into your website's homepage and all pages you want your tag to display on

Once the code has been installed, style selections will be instantly reflected on your website without needing future updates

Add An Insurance Backed Guarantee

Our research shows, homeowners are over 60% more likely to go with a quote including an IBG than one without.

About The Installation

Customer Details

Title & First Name
Last Name*
Reference Number
Telephone Number
Email Address
Dispatch Address *
Installation Address
Installation Address
Installation Postcode*

Contract Details

Trade Type*
Start Date*
Completion Date
Contract Value*
Policy Type
Roof Area*
Roof Height*
Window Count*
Door Count*
Deposit Amount*
Deposit Date
Guarantee Length*


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    Registered successfully!

      Insurance Backed Guarantee History

      These Are All The Customers You Have Provided Peace Of Mind For.

      Outstanding CPS Details

      These are your unmatched Competent Person Scheme Details that we have not been able to find an Insurance Backed Guarantee for.

      CPS History

      These are all the customers we have been sent from your CPS.

      Insurance Backed Guarantee History for

      Advanced Search

      Start Date
      End Date
      Status Policy ID Date Customer Address Line 1 Postcode Contract Value  

      Unmatched BRCC Details

      Date CPS ID Customer Name Postcode Contract Value  

      Insurance Backed Guarantee History for

      Advanced Search

      Start Date
      End Date
      Status CPS ID Policy ID Date Customer Name Postcode Contract Value  

      Import policies from Excel (.xls, .xlsx) or Text (.csv) file formats.

      Status Date Filename Rows Rejected Waiting Messages  

      View Policy

      Customer Details

      Title And First Name
      Last Name
      Reference Number
      Telephone Number
      Email Address
      Address First Line
      Works Address First Line

      Contract Details

      Trade Type
      Cover Level
      Start Date
      Completion Date
      Contract Value
      Deposit Amount
      Deposit Date

      Online Review Page

      86% Of Prospects Look At Reviews When Thinking Of Buying Anything

      Review Page For

      Add Customer Review Request

      Wikijob.co.uk Found That Using Reviews Boosts Bottom Line Sales By 34%

      Add Your Customer Details Below

      Customer Details

      Last Name
      Telephone Number
      Email Address
      Trade Type
      Works Description

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      Validation Messages

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        Registered successfully!

        We will now contact for a review and rating.

        Add Another Reference

        Image Gallery

        We Have Found That By Adding Images, You Can Get Up To 271% More Clicks!

        Upload files in JPG, JPEG, PNG or GIF formats.
        These will be resized automatically.

        Company Logo

        To avoid stretching logo height should be greater than 250 pixels, square images work best, formats supported are JPG, JPEG, PNG or GIF.

        Trade And Job Types

        These Are The Trade & Job Types You Would Like To Be Searchable For.

        Trade Types

        What is this?

        Job Types

        What is this?

        META Information Description

        Make Sure Your Directory Listing Display Is Relevant

        Title tags are seen in search engine results pages to display previews for a given page, and are important for SEO and social sharing.

        A META Keyword is used to describe the contents of a web page for search engines - for example, Double Glazing Installer, Roofer, Essex etc.


        Much like a summary, Meta descriptions are used to describe the page content within Google..

        About Us Description

        Tell Your Customers A Little About You

        (Non HTML 350 characters) Short Business Description (This is shown at the top of your listing)

        (HTML Supported) Long Business Description (This is shown at the top of your profile page, please add a few paragraph's highlighting your key selling points)

        Social Media Profiles

        Why Not Show Off Your Facebook or LinkedIn Profile?

        Facebook Profile:
        Twitter Profile:
        Google+ Profile:
        LinkedIn Profile:
        Tumblr Profile:
        Pinterest Gallery:
        Instagram Gallery:
        Flickr Gallery:
        YouTube Profile:

        Customer Reviews

        What Are Your Customers Saying About You?

        Date Policy ID Customer Quality Courtesy Timekeeping Value Recommended  

        Membership Benefits

        Use Your Membership to get more sales, cut your costs and grow your profits

        Get More Sales

        As part of your membership, we give you access to a number of tools to assist you with geting more sales


        What do 86% of your customers do when thinking about buying anything? They look at reviews. Research shows 70% of people trust the reviews they read.

        And the UK’s largest graduate jobs website – WikiJob.co.uk – found that using reviews: Boosts bottom line sales by 34%.

        Upload New Reviews

        Free Enquiries

        Once you have customer reviews on your HomePro page, you're listed in our nationwide Find a Tradesman directory.

        Many homeowners who use the directory are ready to get a quote. So, if they get in touch, you have every chance of turning the enquiry into work.

        Check Quote Me Settings


        Our research shows homeowners are over 60% more likely to choose a quote including an IBG rather than a quote without one.

        As a HomePro member, you can include IBGs in your quotes – helping turn more of them into work for you.

        Add an IBG Now

        Cut Your Costs


        Your HomePro membership includes a free TradePoint card.HomePro members get the very best savings TradePoint offers.

        On average HomePro members saved £146 over the last 12 months. One member saved a whopping £1,246.

        Download Benefit Pack

        Fuel Card

        We help every HomePro Member get a discount fuel card, if wanted, from The Fuel Card People. There's no minimum spend.

        Simply fix the fuel price you'll pay each week. And fill up at any one of 7,000 filling stations acress the UK, Why pay pump prices if you can pay less?

        Download Benefit Pack

        Travis Perkins

        Save up to 55% off tool hire from Travis Perkins. You have access to a huge range of tools, equipment and even skips for hire.

        From drilling equipment to waste management solutions, call just one number and all your tool/equipment hire needs can be met.

        Download Benefit Pack

        Best Van Deals

        Best Van Deals is part of the largest Van and Truck dealer in the UK. They specialise in the best Lease and Contract Hire van deals.

        This means, you get exclusive deals on new vans. With options of lease, contract hire and hire purchase van deals.

        Download Benefit Pack

        Utility Trade

        Save 25% - 40% on your utility and telephone bills through Utility Trade. They specialise in finding the cheapest utilities so you can save on your energy bills.

        Not only will Utility Trade help you find the cheapest utilities, they will also continnuously monitor your bills & diarise your renewal dates.

        Download Benefit Pack

        Chip & Pin

        Can you take card payments from your customers on site? If not, you may be missing out on an additional method of getting payments.

        Chip & Pin Solutions offer mobile and fixed line card machines that enable your customers the ability to accept card payments.

        Download Benefit Pack

        AA Breakdown Cover

        The AA is the largest breakdown cover organisation in the UK and has been providing assistance to motorists since 1905.

        You could save up to 55% by using this benefit and repairs are usually completed in under 30 minutes - saving you money and time!

        Download Benefit Pack

        Avis Car Hire

        Avis is one of the most recognized car rental companies in the world and operates in over 4,000 locations in 114 countries

        With this great benefit, you get up to 10% off UK & European car rentals - at over 300 UK pick up locations!

        Download Benefit Pack


        Once you have customer reviews on your HomePro page, you're listed in our nationwide Find a Tradesman directory.

        Many homeowners who use the directory are ready to get a quote. So, if they get in touch, you have every chance of turning the enquiry into work.

        Download Benefit Pack


        Yell's Corporate Advertising Scheme (CAS) gives our members a prominent advert in Yellow Pages using a high impact display advert.

        It will contain the line entry listings of participating companies & have the added advantage of enabling you to include additional information about your business.

        Download Benefit Pack
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        Grow Your Profits

        You know that if you get more sales and cut your costs, your profits will grow? We'll work with you to improve your business.

        Account Manager

        Your dedicated Account Manager will help you build and use Customer Reviews and other tools to help you grow your profits.

        Your Account Manager can be contacted on or by email on


        Online Advertising

        By adding images to your HomePro page you can get up to 271% more clicks from likely customers. These clicks don't cost you a penny.

        One of our members gets clicks - online traffic - from homeowners which would cost £19,000 a year using Google Adwords.

        Download Benefit Pack

        Quote Requests

        Homeowners who have requested a quote from you

        Quote Requests Received


        3 in 2017 so far
        2 Previously
        Date Customer Email Phone

        Account Management

        Update Your Company Details And Contact Info From Here

        Update Your Company Details

        Company Details

        Trading Name
        Preferred Contact
        Office Telephone
        Mobile Number
        Email Address
        Dispatch Address *
        Company Director
        Dispatch Address *
        Director Mobile Number
        Website Address

        Billing Details

        Business Name
        Contact Name
        Email Address
        Dispatch Address *

        IBG Preferences

        Default Trade Type

        IBG Confirmation

        Full Name
        Email Address
        CC Email Address

        Quote Request Preferences

        Email Address
        Mobile Number

        Billing History

        View Your Previous Transactions

        Transactions for

        Status Document ID Date Document Type Project Period Amount


        Order & Download More Marketing Materials

        Order More Marketing Material

        FT Certificate
        FT Window Stickers
        FT Van Stickers Small
        FT Van Stickers Large
        FT Letterhead Stickers
        FT Handy Cards
        FT Membership Cards
        FT Feedback Cards
        Introduction Letters
        FT Certificate
        TM Certificate
        FT/TM Window Stickers
        FT/TM Van Stickers
        FT/TM Handy Cards
        FT/TM Cowboy Leaflet
        FT/TM POS
        FT/TM POS Intro
        Introduction Letters
        HP Certificate
        HP Van Stickers
        HP POS
        HP Intro POS
        HP Window Stickers
        Introduction Letters
        Introduction Letters IBG
        IPWFI Certificate
        IPWFI Window Stickers
        IPWFI VAN Stickers
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          Change Password

          Update Your Portal Password

          Maximum length 15 characters

          Current Password
          New Password
          Confirm New Password

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          Your password has been updated, click here to reload

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          Request Help & Support

          Need help with an IBG query or an IT issue? Send us a message!

          What Next?

          We will email you a copy of your request

          We will call or email to assist with your request

          Select a Department
          Your Name
          Phone Number
          Email Address
          Briefly describe your query
          I'd prefer to be contacted by

          Thanks, your support request has been sent

          Direct Debit(s)

          Set up or change direct debit details

          ID Account Holder Bank Address Account Number Sort Code Reference

          Add a New Direct Debit Instruction

          Company Details

          Business Name
          Name of Account Holder
          Email Address
          Sort Code
          Account Number
          Your Reference
          Can you confirm that you hold a UK Bank/Building Society Account and you are the Account Holder?
          Can you confirm that you are the only person required to authorise debits from this Account?

          Because you answered 'NO' to one of the above questions you will need to complete the paper direct debit form

          Download Paper Direct Debit Form

          Take a Payment for

          Important :- Ensure that no details of the card are stored (on paper or electronically) and MUTE call recording system NOW!

          Payment Detail

          Apply Payment to
          the Membership Account for
          an IBG for work performed by
          Proposal ID

          Import CSV, XLS or XLSX

          Isolated rows failing validation or format mapping are available for download until the server temp files are cleared at the weekend (or a go live on the api has been actioned mid week), imported rows are de-duplicated against existing data

          Data Source


          Status Date Provider Rejected Duplicate Accepted Messages

          Create Deal + Mars Record

          New Contractor Contact Information

          Email address must be unique, if linked to an existing BID then the deal with be created as that BID

          Company Name
          Email Address
          Contact Number


          Association Logos - New Accelerant Logo